Support
Contact us: support@hellolunababy.com. Include your iPhone model, your iOS version and, if you know it, the Luna Baby version shown in the App Store. Please do not email your child’s records or screenshots that contain them unless we ask; a short description is usually enough.
We answer support email as quickly as we can, usually within a few business days.
Common questions
- Do I need an account?
- No. Luna Baby works entirely on your iPhone without signing in. Signing in with Apple or Google adds synchronization to the Luna service, sharing with caregivers you invite, Luna Baby Plus and hosted Sleepy Time.
- How do I start, pause and finish a timer?
- Tap a tracker such as Sleep or Nursing on Home to start its timer. The timer keeps running if you leave the app, lock the phone or restart it; when you return you can review and adjust the times before saving. Live Activities on the Lock Screen and the Apple Watch app show the running timer.
- How do I correct or remove an entry?
- Open Reports, tap the entry, and choose Edit or Delete. Edits sync to the rest of your household when you are signed in.
- What is Sleepy Time?
- Sleepy Time estimates when your child may next be ready to sleep from their age and recent sleep. It is informational guidance to help you notice patterns: not medical advice, not a breathing, safety or sleep monitor, and not a substitute for your pediatrician. Follow the safe-sleep guidance from your health authority, and never delay seeking care because of something you saw in the app. It may show nothing when there is not enough recent history.
- How do I share with my partner or another caregiver?
- Sign in, then open Settings → Family, choose the children to share and create an invitation. Share the link or code yourself with the person you trust. You can change their scope or remove them at any time. Inviting caregivers requires Luna Baby Plus.
- How do I export my data?
- Settings → Data & Privacy → Export my data creates a package with your records as JSON and CSV plus a manifest explaining exactly what it contains. Save it to Files or share it with the app of your choice.
- How do I import from Huckleberry?
- Export a CSV from Huckleberry, then open Settings → Data & Privacy → Import from Huckleberry, choose the file, confirm the time zone and the child, review the preview and confirm. Import runs on your device.
- How do I delete my account?
- Settings → Data & Privacy → Delete account. You will be asked to sign in again and to confirm. Deletion removes your account, sessions and everything owned only by you from the Luna service, then clears the app’s data on your phone. Records shared with caregivers who remain in the household stay with the household; delete the child or the household if you want those removed too. Consider exporting first.
Luna Baby Plus
- What does Plus include and cost?
- Luna Baby Plus (shown in the app as “Luna+”) unlocks multiple children, using the household on more than one phone at the same time, caregiver invitations and the full-day sleep plan for your whole household. It is available as a Monthly or an Annual plan; the price for your country is shown in the app and on the App Store before you buy. It is billed through the App Store and renews automatically until cancelled. Full terms are in the Terms of Service.
- How do I cancel or change my plan?
- On your iPhone open Settings → your name → Subscriptions → Luna Baby Plus, or tap Manage on the Luna Baby Plus screen in the app. Cancelling stops the next renewal; you keep Plus until the end of the current period.
- How do I restore Plus on a new phone?
- Sign in to the same Apple ID and the same Luna account, then tap Restore purchases on the Luna Baby Plus screen.
- How do I get a refund?
- Purchases are made through Apple, so refunds are requested from Apple at reportaproblem.apple.com. We are not able to issue App Store refunds ourselves.
Privacy and security
Our Privacy Policy describes exactly what the app stores, what leaves your phone when you sign in, and how to export or delete it. To report a security issue, email support@hellolunababy.com with “Security” in the subject; we review security reports and reply as soon as we are able.
Requirements
Luna Baby requires an iPhone running iOS 17 or later in portrait orientation. The Apple Watch app requires watchOS 11 or later and a paired iPhone with Luna Baby installed. iPad is not supported.